FAQ

Question:  Are My Credit Card Details Secure?

Answer:  Yes. We employ one of the worlds leading 3rd party credit card payment processors, Clickbank. Clickbank is VeriSign secure and are considered the world’s most secure credit card payment provider. In order to process payments with Visa and MasterCard credit cards, Clickbank requires: the CVV2 or CVC2 security code. This 3 digit code is found on the back of your credit card. 

Question:  What is CVV2 or CVC2?

Answer:  The CVV2/CVC2 is a three-digit security code that is printed on the back of credit cards. The number appears in reverse italic at the top of the signature panel at the end. This program helps validate that a genuine card is being used during a transaction. All MasterCard cards, both credit and debit, were required to contain CVC2 by January 1, 1997; all Visa cards must contain CVV2 by January 1, 2001. Even if a criminal steals a valid account number, they cannot compute the CVV2 numbers since they do not know the mathematical algorithm logic.

Question:  Where is CVV2 Located?

Answer:  The CVV2 three-digit value is printed on the signature panel on the back of Visa cards immediately following the Visa card account number.

Question:  I Found a Number on the Back of My Card, but it Has More Than 3 Digits

Answer:  We only need the last 3 digits of this number (the others are just a repetition of your credit card number). 

Question:  What Should I do if The Clickbank Order Form is Not Working?

Answer:  There are rare occasions when Clickbank is off-line. This is usually only a temporary thing and they are normally back up and running within 15 minutes or so. If you have any issues with the payment process then please email us.

Question: How will the charge for this eBook appear on my credit card statement?

Answer: It will appear as CLICKBANK OR CLKBANK*COM

Question: I don't want to order online. Can I send a check or money order to pay for this eBook?

Answer: No. Because this is a digital book that is delivered electronically, only online orders are accepted through Clickbank. 

Question:  What Format Will The eBook be in? Will I Definitely be Able to Open it?

Answer:  The eBook (plus the bonus eBooks) comes in .PDF format, which is viewable on both PCs and Macs. In order to view a .PDF file, you need Adobe Acrobat Reader software installed on your computer.

You also need Version 4.0 or better of Acrobat Reader, otherwise the eBooks will appear as a lot of geometric symbols rather then text!

Download Acrobat Reader for FREE from http://www.adobe.com/products/acrobat/readstep2.html

Question: I have a Mac. Can I still get this eBook?

Answer: Yes. The eBook is in .PDF format, compatible with both PCs and Macs.

Question: What format does the audio come in?

Answer:  The audio comes in mP3 format, which is the most commonly used audio format.  Simple download instructions are included after purchase.

Question: I thought I placed my order, but I never got the download page. What happened?

Answer: Your credit card was either declined or the order was not successfully processed.

If your order was successfully processed, you would have immediately been routed to the download page and would have received a receipt email from ClickBank.

If in doubt, contact your credit card company to verify that a charge from ClickBank does not appear on your statement.

Question: Is this eBook available in hardcopy?

Answer: No. This eBook is currently available by download only.

Question: Is this eBook available in stores or at Amazon.com?

Answer: No. This eBook is only available directly from this site. 

Question: Can I print this eBook or do I have to read it on my screen?

Answer: You can both print the eBook and read it on your screen.

Question:  Do you Offer a Money Back Guarantee?

Answer: Yes, the eBook comes with a no-questions-asked 90-day money back guarantee.

All orders and returns are processed by ClickBank, one the Internet's largest providers of secured credit card processing services.

Question: I purchased the eBook, but I can't download it. What should I do?

Answer: If you have any problem downloading the eBook, contact me for support by emailing me at:

support1@completedogguide.com